Contact Cambay

Last updated 30 September 2026

Cambay is run by AuraByt Inc., and email is the fastest way to reach a person. Everything below goes to the same small team, so you do not have to work out who to write to.

Email us

Write to support@tanahq.com. That mailbox covers orders, shipping, returns, product questions, and anything to do with your account, and it is the same mailbox for all three of our brands.

We do not publish a phone number and we do not run social media accounts, so email is the only place we answer questions about an order. Putting it in writing also means we can have your order open while we answer.

What to put in your message

So we can answer in one reply instead of three, include:

• your order number, if you already have one
• the email address you used at checkout, if you are writing from a different one
• what you would like us to do: a refund, an address change, or an answer to a question
• for a damaged or faulty item, photos of the item and of the packaging it arrived in

If you checked out as a guest, the order number and the checkout email are the only way we can find your order.

When you will hear back

We reply within one business day.

We read email Monday to Friday, 10am to 6pm Eastern. Anything that arrives outside those hours is answered on the next business day.

Faster than emailing

Some things you can do yourself, straight away:

• Order status and tracking. Sign in and open your orders. Each order shows its current status, and its tracking once it ships.
• Returns. The return window, the condition items have to be in, and who pays return shipping are all set out on shipping and returns. With an account, you can start a return from your orders. If you checked out as a guest, email us and we will start it for you.
• A charge you were not expecting. Your card is authorized when you place the order and only charged when the order is fulfilled and shipped, so an authorization can appear on your statement before we have taken any money.
• Privacy requests. What we hold, and how to ask for a copy of it or for it to be deleted, is on privacy. Send those to privacy@tanahq.com rather than the support mailbox, so they reach our privacy officer directly.
• The rules of sale. Pricing, cancellation, and the rest are in the terms.

Press and wholesale

Press enquiries go to support@tanahq.com as well. There is no separate press mailbox, so start the subject line with "Press" and it will not sit behind order questions.

We sell direct to customers only, and we do not take wholesale enquiries.

Postal address

For written correspondence and formal notices, write to AuraByt Inc., Brampton, ON, Canada.

Returns go to that same address, with your order number written on the parcel. Even so, do not post an item back before starting a return: we confirm the address when the return is approved, and an unannounced parcel is much harder to match to you.